CANCELLATION & REFUND POLICY
Cancellation & Refund Policy
The timing below determines the standard handling of changes and refunds.
Last Updated: September 13, 2026Timing guide
| Notice | Standard handling | Details |
|---|---|---|
| 48+ hours | Refund available | Less third-party fees already incurred and not recoverable |
| 24–48 hours | One complimentary reschedule | If cancellation is still requested, preparation and delivered work are considered |
| Under 24 hours / no-show | Generally non-refundable | Except force majeure, BETTER LIFE fault or non-excludable legal rights |
| Change initiated by BETTER LIFE | Free reschedule or refund | Does not use the client's complimentary reschedule |
How to request a change or refund
Email hello@naomibetterlife.com with your name, service, appointment time and request. BETTER LIFE will confirm the applicable handling and any non-refundable payment-provider fees before processing.
International refunds may differ from the original payment because of the transaction currency, exchange rate on the refund date and non-refundable third-party fees.