Frequently Asked Questions

No. The process is: Cal.com Booking Request → BETTER LIFE manual confirmation → Payment Pending → payment completed → Confirmed / Paid → Online Meeting Information → Completed. A Cal.com submission is only a booking request. BETTER LIFE will provide payment instructions after confirming the service details and time, and the booking becomes official only after payment is completed.

For Speaking / Workshop, Brand / Market Collaboration, or Company / Corporate Collaboration, please use the shared Speaking & Collaboration Google Form and provide your company or brand name, collaboration needs, preferred timing, and contact details. BETTER LIFE will follow up with an appropriate way to work together. Collaboration Inquiry

No. BETTER LIFE helps you clarify work, life, choices, and possible directions. It does not provide psychotherapy, psychological counseling, medical diagnosis, or medical services. If you need mental health or medical support, please contact a qualified professional.

After you submit a booking request, BETTER LIFE will first confirm the time and service details manually. Payment instructions will then be provided, and your booking becomes confirmed once payment is complete.

A confirmed and fully paid booking may be rescheduled once at no additional charge. The request must be submitted at least 24 hours before the original appointment, and the new time is subject to mutual availability and confirmation. Each booking includes one complimentary reschedule; a second or subsequent change requires a new booking. Requests made less than 24 hours before the appointment are not eligible for a complimentary reschedule and will be handled under the Cancellation and Refund Policy. If BETTER LIFE needs to change a confirmed service time due to unforeseen circumstances, the client may choose either a complimentary reschedule or a refund. Any reschedule initiated by BETTER LIFE will not count toward the one complimentary reschedule available to the client for that booking.

A cancellation submitted at least 48 hours before the appointment is eligible for a refund, less any third-party transaction costs that have actually been incurred and cannot be recovered. A cancellation submitted at least 24 hours but less than 48 hours before the appointment includes one complimentary reschedule. If cancellation is still requested, the refund will be calculated according to preparatory work already started, content already provided, and all applicable consumer rights. A cancellation submitted less than 24 hours before the appointment, or a no-show, is not eligible for a refund under this website policy, except in cases of material force majeure, circumstances attributable to BETTER LIFE, or rights that cannot lawfully be excluded or restricted. If the service or customized preparatory work has begun, the refund will be calculated according to the unprovided portion of the service, completed work, and documented actual costs. If the service materially differs from what the parties confirmed, the client may provide details and the matter will be handled under applicable law.

After a booking or service has been confirmed, international clients will make payment using the method provided by BETTER LIFE. The payment methods actually available will be those stated in the applicable confirmation. Where cross-border, banking or third-party payment services are involved, actual transaction costs and refund amounts may be affected by the service provider and applicable exchange rates. BETTER LIFE will update the relevant information after third-party payment services are formally enabled.