REFUND / CANCELLATION
Refund and Cancellation Policy
Last Updated: September 1, 2026
Rescheduling
A confirmed and fully paid booking may be rescheduled once at no additional charge. The request must be submitted at least 24 hours before the original appointment, and the new time is subject to mutual availability and confirmation. Each booking includes one complimentary reschedule; a second or subsequent change requires a new booking. Requests made less than 24 hours before the appointment are not eligible for a complimentary reschedule and will be handled under the cancellation and refund rules.
Cancellation and Refunds
A cancellation submitted at least 48 hours before the appointment is eligible for a refund, less any third-party transaction costs that have actually been incurred and cannot be recovered. A cancellation submitted at least 24 hours but less than 48 hours before the appointment includes one complimentary reschedule. If cancellation is still requested, the refund will be calculated according to preparatory work already started, content already provided, and all applicable consumer rights. A cancellation submitted less than 24 hours before the appointment, or a no-show, is not eligible for a refund under this Policy, except in cases of material force majeure, circumstances attributable to BETTER LIFE, or rights that cannot lawfully be excluded or restricted.
Transaction Costs and Services Already Provided
Any refund will be reduced by documented payment-processing, banking, cross-border, or other third-party transaction costs that have actually been incurred and cannot be recovered. If a service has started, been completed or been provided, or customised preparatory work has begun, the refund will be calculated according to the actual service content, progress completed, the unprovided portion, documented actual costs and applicable law. The payer bears any exchange-rate difference resulting from different payment and refund dates. BETTER LIFE does not impose an exchange-rate markup or an additional cancellation fee.
Changes by BETTER LIFE
If BETTER LIFE needs to change a confirmed appointment due to unforeseen circumstances, the client may choose either a complimentary reschedule or a refund. Any reschedule initiated by BETTER LIFE will not count toward the one complimentary reschedule available to the client for that booking.
Mandatory Law and Consumer Rights
If this Policy conflicts with any applicable mandatory provision of law, that mandatory provision shall prevail. Nothing in this Policy affects any consumer right that cannot lawfully be excluded or restricted.